Agralan Sprayers · Updated 30 October 2026

Consumer Terms

These terms apply when you buy as an individual wholly or mainly outside your trade, business, craft or profession. Business purchases are covered by our Business Terms. These terms apply to orders placed through Agralan Sprayers.

1. Ordering and payment

Orders are placed in English. Select your products, review your basket, enter delivery details, choose an available delivery method and pay through checkout. You can correct quantities, addresses and other errors before submitting payment. Contact us promptly if you notice an error afterwards.

All orders must be paid in full upfront, including VAT and delivery. Agralan Sprayers does not offer credit accounts, payment on invoice or 30-day payment terms. The payment methods available for your order are shown at checkout. Payment is subject to authorisation by your payment provider.

An automated order acknowledgement confirms receipt of your order; it does not by itself constitute acceptance. Our contract is formed when we send confirmation that your goods have been dispatched, unless we expressly confirm acceptance earlier. If we cannot accept or supply an order, we will tell you and refund any payment for the affected goods and any associated delivery charge that is no longer applicable.

2. Products, prices and availability

Product descriptions and specifications identify the goods being supplied. Check connections, seals, battery systems and model compatibility before ordering; ask us if you need help. Images are illustrative and packaging may vary without changing the goods' main characteristics.

Prices displayed on this site include VAT where applicable. Any delivery charge and the total payable are shown before payment. We will not change an agreed price after accepting your order without your agreement. If a price or description is clearly incorrect, we will contact you before accepting the order so you can choose whether to proceed at the correct price or receive a refund. Optional extras require your selection.

Contact us before ordering if you need a product by a particular date. Where no delivery time has been agreed, we will deliver without undue delay and within 30 days. If we cannot do so, we will contact you; your statutory rights to end the contract remain unaffected. See our Delivery information.

3. Delivery, ownership and responsibility

We remain responsible for goods until they come into your physical possession, or that of a person you nominate to receive them, except where the law provides otherwise for a carrier you independently commission. Ownership passes once we have received full payment. Please report missing or damaged deliveries promptly so we can investigate. Failure to report within a short administrative deadline does not remove your statutory rights.

4. Your right to cancel

For most online goods orders, you may cancel without giving a reason up to 14 days after the day you, or your nominated recipient, receive the goods. For one order delivered in separate consignments, the period runs from receipt of the last item. Tell us by email or post before the cancellation period expires. You may use our model cancellation form, but you do not have to.

You then have 14 days from telling us to send the goods back. You pay the direct return cost for a change-of-mind return. If an item cannot normally be returned by post, contact us before ordering for a return-carriage estimate. We pay reasonable return costs where goods are faulty or incorrectly supplied.

We refund payments, including the least expensive standard outbound delivery charge offered for the cancelled order, within 14 days of receiving returned goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without a refund fee. For a partial cancellation, any delivery refund depends on the delivery charge attributable to the returned goods.

You may inspect goods as you would in a shop. We may deduct for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Please return accessories and packaging where possible; original packaging is not a condition of exercising your statutory cancellation right.

Exceptions can apply to goods made to your specifications or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed. We will identify an applicable exception before purchase. A standard stocked part or an opened box is not automatically exempt.

5. Faulty goods and guarantees

Goods must be of satisfactory quality, fit for purpose and as described. Where goods breach these standards, consumers generally have a short-term right to reject them within 30 days, followed by rights to repair or replacement and, where the legal conditions are met, a price reduction or final rejection. Contact us to arrange the appropriate remedy and return. A manufacturer's guarantee is additional to your statutory rights; expiry or absence of a guarantee does not remove those rights.

6. Problems and complaints

Contact us using the details below, quoting your order number and explaining the problem. See our Complaints procedure. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or restricts your mandatory consumer rights.

English law applies, but you retain any mandatory protections available under the law of the UK country where you live. You may bring proceedings in the courts available to you under applicable consumer law, including your home courts in Scotland or Northern Ireland where relevant.

7. Keeping a copy

You can print or save this page using your browser. The version in force when you order applies to that order. See also Returns & Cancellation, Privacy Policy and Cookie Policy.

Our company and contact details

Agralan Limited, trading as Agralan Sprayers
Registered in England and Wales, company number 02039849.
Registered office and correspondence address: The Old Brickyard, Ashton Keynes, Swindon, Wiltshire SN6 6QR.
VAT number: GB348291927.
Email: info@agralan.co.uk · Telephone: 01285 860015.